Frequently Asked Questions
Are these the right FAQs for my Peloton Gift Card?
To get you to the right place for assistance, please review the Terms for Peloton Gift Cards and Terms and conditions for the Sale of Gift Cards. If the card's issuer is TOTUS GC Germany GmbH, c/o Cormoran GmbH, Am Zirkus 2, 10117 Berlin; you are in the right place! If you have a Peloton apparel gift card which doesn't state the issuer, please visit support.onepeloton.com.
Are physical Peloton Gift Cards available for purchase?
Physical Peloton Gift Cards are not available at this time. You may print your digital Peloton Gift Card, though.
I never received my Peloton Gift Card. Who should I contact?
If you purchased a Peloton apparel gift card via apparel.onepeloton.de/ not issued by TOTUS GC Germany GmbH, please visit support.onepeloton.com for assistance.
If you purchased a Peloton Gift Card for Peloton Fitness Equipment, accessories or a Peloton membership, please email onepelotondegiftcardsupport@cashstar.com with your order number.
How can I order a Peloton Gift Card for myself or as a gift?
To place a Peloton Gift Card order for yourself or as a gift for Peloton Fitness Equipment, accessories, or a Peloton membership, visit onepelotonde.cashstar.com.
To place a Peloton Gift Card order for yourself or as a gift for Peloton apparel, visit apparel.onepeloton.de/products/gift-cardde.
How can I place a bulk order for Peloton Gift Cards?
Bulk Peloton Gift Cards are not available at this time.
How do I redeem my Peloton Gift Card?
Peloton Gift Cards (numeric card numbers only) can only be redeemed for goods and services offered by Peloton Interactive Deutschland GmbH at onepeloton.de by entering your Peloton Gift Card information at checkout. Peloton Gift Cards may also be redeemed at participating Peloton retail stores in Germany.
Peloton Gift Cards (alphanumeric card numbers) can be redeemed for authorized goods at apparel.onepeloton.de.
Does a Peloton Gift Card issued by TOTUS GC Germany GmbH have an expiration date or any associated non-use fees?
Peloton Gift Cards issued by TOTUS GC Germany GmbH expire five (5) years after the purchase date, nor incur any fees.
How can I check my Peloton Gift Card balance on a TOTUS GC Germany GmbH issued Gift Card?
If your Peloton Gift Card was purchased on onepelotonde.cashstar.com, you can check your balance by using the link in your eGift card email.
Peloton Gift Card balances can also be checked by applying the Peloton Gift Card to your cart at checkout or by contacting our team at onepelotondegiftcardsupport@cashstar.com.
How can I request a refund for my TOTUS GC Germany GmbH issued Peloton Gift Card?
When purchasing a Peloton Gift Card online you have a statutory right of withdrawal. You may exercise this right as set out in the withdrawal notification that form part of the Terms and conditions for the Sale of Gift Cards.
I did not receive or am unable to locate my TOTUS GC Germany GmbH issued Peloton Gift Card, how can I request a replacement?
To request a replacement, please contact onepelotondegiftcardsupport@cashstar.com.